:root{--ink:#14303a;--nav:#122d38;--dim:#536975;--line:#d4dedf;--lime:#d9ef8c;--mint:#e7f2e8;--soil:#f6f8f6;--red:#943e33;--amber:#815b10}*{box-sizing:border-box}body{margin:0;background:var(--soil);color:var(--ink);font:15px/1.45 Inter,"Segoe UI",Arial,sans-serif}aside{position:fixed;width:218px;inset:0 auto 0 0;background:var(--nav);color:#fff;display:flex;flex-direction:column;padding:30px 18px;z-index:2}.brand,footer{display:flex;align-items:center;gap:12px}.brand{padding:2px 0 30px;border-bottom:1px solid #3b535d}.brand b{font-size:20px;letter-spacing:-.6px}.brand small,footer small{display:block;color:#aec2c8;font-size:12px}.mark{display:grid;place-items:center;width:43px;height:43px;background:var(--lime);color:var(--nav);font:bold italic 30px Georgia;letter-spacing:-4px;padding-right:5px;border-radius:11px 2px 11px 2px}nav{display:grid;gap:6px;margin-top:24px}button,select,input,textarea{font:inherit}button,a,select{touch-action:manipulation}button{cursor:pointer;color:inherit}nav button{background:transparent;color:#cfdee0;border:0;text-align:left;display:flex;align-items:center;gap:12px;padding:12px;border-radius:7px}nav button.active{background:#2b4852;color:white}nav button.active svg{color:var(--lime)}svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.65;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0}aside footer{margin-top:auto;border-top:1px solid #3b535d;padding-top:20px}.avatar{display:grid;place-items:center;background:#395560;color:#e0eced;width:35px;height:35px;border-radius:50%;font-weight:bold}main{margin-left:218px}header{height:64px;border-bottom:1px solid var(--line);padding:0 clamp(22px,3.8vw,62px);display:flex;align-items:center;justify-content:space-between;gap:12px;background:#fff;color:var(--dim);font:600 11px/1.5 ui-monospace,monospace;letter-spacing:.05em}.dot{display:inline-block;background:#60936b;width:8px;height:8px;border-radius:100%;margin-right:5px}.clock{font-weight:500;letter-spacing:0}#app{max-width:1550px;margin:auto;padding:32px clamp(20px,3.8vw,62px) 50px}.heading{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:22px}h1,h2,h3,p{margin:0}h1{font-size:clamp(30px,3.3vw,49px);line-height:1.16;letter-spacing:-.055em}h2{font-size:20px;letter-spacing:-.65px}h3{font-size:16px}.muted,.heading p,.hint{color:var(--dim)}.heading p{margin-top:6px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1px solid #bdcccc;border-radius:6px;background:#fff;padding:8px 13px;font-weight:600;font-size:13px}.btn:hover,.row:hover{background:#eff5ed}.primary{background:var(--nav);color:white;border-color:var(--nav)}.primary:hover{background:#254d54}.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:0 0 20px}.metric{background:white;border:1px solid var(--line);border-radius:9px;padding:16px 19px}.metric:first-child{background:var(--nav);color:white;border-color:var(--nav)}.metric .top{display:flex;align-items:center;justify-content:space-between;font-size:13px;font-weight:600;gap:7px}.metric svg{opacity:.76}.metric strong{font-size:37px;line-height:1.2;letter-spacing:-2px;display:block;margin:10px 0 3px}.metric small{color:var(--dim);font-size:12px}.metric:first-child small{color:#c5d4d8}.metric:first-child strong{color:var(--lime)}.panel,.card{background:#fff;border:1px solid var(--line);border-radius:9px;overflow:hidden}.panelhead,.panelend,.slim{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 19px}.panelhead{border-bottom:1px solid var(--line)}.panelend{background:#fafcf9;color:var(--dim);font-size:12px;border-top:1px solid var(--line)}.filters{display:flex;gap:8px;align-items:center;flex-wrap:wrap}select,input,textarea{border:1px solid #bbcacc;border-radius:5px;padding:8px 10px;background:white;color:var(--ink);max-width:100%}.filters select,.filters input{font-size:12px}.filters input{width:150px}.tablewrap{overflow:auto}table{width:100%;border-collapse:collapse;text-align:left}th{background:#f4f7f6;font-size:10px;font-weight:bold;letter-spacing:.09em;color:var(--dim);padding:10px 16px}td{padding:12px 16px;border-top:1px solid #e4eaea;font-size:13px}.ticketlink{border:0;background:transparent;text-align:left;font-weight:650;padding:0;color:var(--ink);font-size:14px}.ticketlink:hover{text-decoration:underline}.sub,.mono{font:11px/1.5 ui-monospace,Consolas,monospace;color:var(--dim)}.sub{display:block;margin-top:3px}.pill{display:inline-block;padding:3px 8px;border-radius:5px;white-space:nowrap;font-size:11px;font-weight:650;background:#ebeff0;color:#52666d}.ok{background:#e6f1e7;color:#356444}.risk{background:#fff1ce;color:var(--amber)}.bad{background:#fbe6df;color:var(--red)}.blue{background:#e5eef6;color:#3b6278}.lower{display:grid;grid-template-columns:1.25fr 1fr;gap:16px;margin-top:18px}.card{padding:19px}.card h2{margin-bottom:10px}.card p,.hint{font-size:13px}.lab{background:#e8eedd;border-color:#d1ddbd}.lab .time{display:block;font:600 27px/1.4 ui-monospace,monospace;letter-spacing:-1.3px;margin:10px 0}.actions{display:flex;align-items:center;gap:7px;flex-wrap:wrap;margin-top:14px}.lineitem{display:flex;align-items:center;gap:9px;padding:8px 0;border-top:1px solid #e4eaea}.lineitem .end{margin-left:auto;white-space:nowrap}.tiny{font-size:12px}.empty{padding:22px;color:var(--dim)}.pagegrid{display:grid;gap:15px}.rowgroup{display:grid;grid-template-columns:160px 1fr;gap:18px;padding:14px 0;border-bottom:1px solid var(--line)}.rowgroup:last-child{border:0}.rowgroup b{font-size:13px}.rowgroup p{font-size:14px}.card a{color:#276253}.check{padding:9px 0;display:flex;align-items:baseline;gap:9px}.check input{accent-color:#315c4c}.reportbar{height:12px;background:#eee;border-radius:10px;overflow:hidden;margin:12px 0}.reportbar span{display:block;height:100%;background:#548664}.panel h2{white-space:nowrap}.count{font-size:12px;color:var(--dim);font-weight:500}dialog{width:min(530px,94vw);max-height:90dvh;border:1px solid var(--line);border-radius:12px;padding:0;color:var(--ink);box-shadow:0 20px 70px #122d3833}dialog::backdrop{background:#0d252d82}.dlg{padding:22px}.dlghead{display:flex;align-items:start;justify-content:space-between;gap:12px}.close{border:0;border-radius:5px;background:#edf1f1;font-size:22px;line-height:1.1;padding:3px 8px}.field{display:grid;gap:5px;margin:12px 0;font-weight:600;font-size:13px}.field textarea{resize:vertical;min-height:60px}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:10px}.evidence{border-left:2px solid #acc68f;padding-left:13px;margin:8px 0 14px}.evidence p{margin:7px 0;font-size:13px}.evidence time{color:var(--dim);padding-right:8px;font-family:monospace}.divider{margin:16px 0;border:0;border-top:1px solid var(--line)}#toast{position:fixed;right:20px;bottom:20px;background:var(--nav);color:white;border-radius:5px;padding:0;z-index:5}#toast:not(:empty){padding:10px 16px}button:focus-visible,input:focus-visible,select:focus-visible,a:focus-visible{outline:3px solid #619fba;outline-offset:2px}@media(max-width:1100px){aside{width:186px}main{margin-left:186px}.metric{padding:13px}.panelhead{flex-wrap:wrap}td,th{padding-left:11px;padding-right:11px}}@media(max-width:760px){aside{position:static;width:auto;padding:12px 16px}.brand{padding:0;border:none}.brand small,aside footer{display:none}.mark{height:32px;width:34px;font-size:24px}.brand b{font-size:17px}nav{display:flex;margin-top:12px;gap:5px;overflow:auto}nav button{padding:7px;white-space:nowrap;font-size:12px}main{margin:0}header{height:auto;min-height:43px;padding:8px 16px;flex-wrap:wrap;font-size:10px}#app{padding:20px 14px}.metrics{grid-template-columns:1fr 1fr;gap:8px}.lower{grid-template-columns:1fr}.heading{align-items:start}.heading p{font-size:13px}.rowgroup{grid-template-columns:1fr;gap:4px}.filters input{width:130px}.panelend{flex-wrap:wrap}.ticketlink{min-width:145px}.grid2{grid-template-columns:1fr}.metric strong{font-size:30px}}
.receipt{background:#f1f6eb;border:1px solid #cddbbd;border-radius:8px;padding:19px;margin:16px 0}.receipt h3{margin:12px 0 0}.receipt strong{font:700 clamp(21px,4vw,31px)/1.4 ui-monospace,monospace;display:block;margin:2px 0 12px}.receipt p{font-size:14px}.receipt small{display:block;color:var(--dim);margin-top:12px}

.brand { display: grid; gap: 8px; }
.brand img { display: block; box-sizing: content-box; width: min(138px, calc(100% - 20px)); height: auto; padding: 10px; background: white; border-radius: 4px; }

.profile { display: grid; gap: 6px; font-size: 12px; color: #cbdcdf; margin: 22px 0; }
.profile select { width: 100%; }
@media(max-width:760px) { .profile { display:flex; align-items:center; margin:10px 0 0; } .profile select {width:auto;max-width:70%;padding:4px 8px;} }
[hidden] { display: none !important; }
#login { min-height: 100vh; min-height: 100dvh; display: grid; place-items: center; padding: 28px 18px; background: #eff4f4; }
.login-card { width: min(100%, 424px); background: white; border: 1px solid var(--line); border-top: 4px solid #10809d; border-radius: 10px; box-shadow: 0 14px 46px #173a4610; padding: clamp(22px, 6vw, 38px); }
.login-logo { display: block; width: 186px; max-width: 80%; height: auto; }
.login-service { margin: 10px 0 27px; font-size: 13px; color: var(--dim); }
.login-card h1 { font-size: 32px; letter-spacing: -.04em; }
.login-intro { margin: 6px 0 20px; color: var(--dim); }
.login-card input { width: 100%; padding: 10px 12px; }
.login-submit { width: 100%; margin-top: 4px; padding: 11px; }
#loginError { color: var(--red); font-size: 13px; margin: 6px 0; }
.demo-accounts { margin: 22px 0 12px; padding-top: 16px; border-top: 1px solid var(--line); font-size: 13px; }
.demo-accounts summary { cursor: pointer; font-weight: 650; }
.demo-accounts p { margin-top: 7px; }
.login-note { color: var(--dim); font-size: 12px; }
.session-info { margin-top: auto; padding: 16px 0 0; border-top: 1px solid #3b535d; display: grid; gap: 3px; }
.session-info small { color: #cfdee0; }
.signout { justify-self: start; color: white; border: 1px solid #69818a; border-radius: 5px; padding: 5px 12px; margin-top: 8px; background: transparent; font-size: 13px; }
@media(max-width:760px) { .session-info { margin-top: 10px; padding-top: 8px; display: flex; align-items: center; gap: 9px; flex-wrap: wrap; font-size: 13px; } .signout { margin: 0 0 0 auto; } }

/* Display ticket subjects as headings without changing the stored request. */
.dlghead h2, .row .ticketlink { text-transform: capitalize; }